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- #WIDOWS 10 CRASHES AFTER INSTALLING RADEON GRAPHICS DRIVERS INSTALL#
- #WIDOWS 10 CRASHES AFTER INSTALLING RADEON GRAPHICS DRIVERS UPDATE#
- #WIDOWS 10 CRASHES AFTER INSTALLING RADEON GRAPHICS DRIVERS FULL#
- #WIDOWS 10 CRASHES AFTER INSTALLING RADEON GRAPHICS DRIVERS WINDOWS 10#
The only thing I can think of that has changed in my laptop configuration lately is that yesterday I activated Windows Speech Recognition (which I have since deactivated).
#WIDOWS 10 CRASHES AFTER INSTALLING RADEON GRAPHICS DRIVERS UPDATE#
The last BIOS update was in January 2021 and the last AMD Graphics driver update was in November 2020. Only option I can think of now is to take the laptop to a HP representative and hope they will honour the spirit of the warranty rather than try to wriggle out of it by claiming it's a 'software issue.'īackground: I have an HP ENVY x360 Laptop - 13-ay0008na with an AMD Ryzen 5 4500u processor with Radeon Graphics. When this did not work but rather, I believe, made things worse, all either simply stopped responding or started giving me the run-around to speak to someone else. What little advice I could get from all three amounted to a) update to latest version of our product, b) when that fails, it's not our fault, update to the latest version of the other guys' product.
#WIDOWS 10 CRASHES AFTER INSTALLING RADEON GRAPHICS DRIVERS WINDOWS 10#
It feels like the combination of HP build, AMD processer and Windows 10 is volatile, and customer support has been deeply lacking from HP, AMD and Microsoft. Unfortunately I cannot confirm whether these started before the initial symptoms emerged, as I cannot see the system history prior to the PC reset.Īll in all, this has been a deeply disappointing week. I'm not technically minded but now it seems like my laptop is suffering power management issues. Looking at the shutdown log it appears that my laptop has rebooted itself during start-up this time. when I started it up again just now the problems had returned. So the next time I did a clean shutdown of my laptop. I connected to power, performed a clean shutdown / start-up, and the symptoms were gone again / graphic card was working. After the dirty reboot all the symptoms had returned and I was back to code 43 for the graphics card. After going into sleep mode my laptop abruptly rebooted itself (I suspect when it was disconnected from power during sleep mode), which I discovered by reviewing the shutdown log ( ). This initially cleared up all the symptoms and my graphics card was working again until. Re-enabling antivirus and internet connection
#WIDOWS 10 CRASHES AFTER INSTALLING RADEON GRAPHICS DRIVERS INSTALL#
From normal mode: doing a fresh install of the driver 4.7 from my local diskĢ1. From safe mode: using the AMD Cleanup utility to clear all AMD drivers, apps and registryġ9. Deactivating my antivirus and disabling my internet connectionġ8. Downloading driver 4.7 from the HP website (. Rolling back Windows 20H2 to version 2004 (I could not go back further unfortunately)ġ6. Disabling Windows automatic driver updates ( )ġ5. What finally did seem to have an effect, in this specific order, was:ġ4. Performing a PC reset (keeping personal files) and re-installing Windows 10 from the local disk Running all the hardware diagnostics available in the HP Support Assistant (all passed)ġ1. From normal and safe mode: using system restore points (all failed with various messages about not being able to either read, delete or replace files): several attempts also resulted in blue screens referencing "msgpioclx.sys"ġ0.
#WIDOWS 10 CRASHES AFTER INSTALLING RADEON GRAPHICS DRIVERS FULL#
From safe mode: using DDU to do a full clean and re-installing multiple versions of the graphics driversĩ. On top of the steps described below, I also attempted:Ĩ. For more information, search for 'graphics device driver error code 43." Problem: In addition to the symptoms I had described before, all video playback on my device is unstable (even streaming video and locally saved videos stutter, jump, etc) and all audio is fuzzy and out of sync (also affecting video playback, as well as system sounds). Dx diagnosis tool also reports "There is a problem with AMD Radeon(TM) Graphics device.